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How alaxsis17 Handles Your Account Privacy

Your account data — from wallet details to session history — is handled with care at every step. This page explains exactly what we collect, why we collect it, and how you can request changes or removal at any time.

Account Data SecurityDANA, OVO, GoPay TransactionsCookie & Session ControlsYour Right to Request AccessData Retention Policy
alaxsis17 How alaxsis17 Handles Your Account Privacy
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review, correct, or request deletion of your personal data, our support team handles these requests directly. Reach out through any of the channels below and include your registered account details so we can locate your record quickly.

Team online

Live Chat

Open the chat window from your account dashboard. Our support team is available around the clock to handle data access and correction requests in real time.

Email Support

Send your data request to our support address listed in your account settings. Include your registered contact detail and the specific data point you are asking about.

Account Help Centre

Log in and navigate to Account Settings, then select Privacy & Data. From there you can review stored details and submit a formal data request without contacting support directly.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Security and transparency are built into how we run every account. Here is what that looks like in practice — from the moment you tap to log in from Semarang to the moment a GoPay withdrawal clears.

Encryption on Every Session

All data exchanged between your device and our servers is encrypted in transit. This applies to login sessions, wallet inputs, and any account update you make from mobile or desktop.

Cookie and Tracking Controls

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from your browser settings at any time.

Retention and Deletion

We hold your data only as long as your account is active or as required by applicable financial record rules. Once an account is closed and the retention window passes, personal data is removed from our active systems.

Who to Contact for Changes

To update incorrect details or request a full data export, contact support via live chat or email. We aim to respond to all data requests within a reasonable timeframe and will confirm each step with you.

Common Questions About Your Privacy on alaxsis17

Real questions from account holders about how their data is stored, who can see it, and how to take action on it.

We collect your registered contact details, preferred payment method — DANA, OVO, or GoPay — and the transaction records linked to your account. Device and session data is also logged to keep your account secure.

We do not sell your data. Payment processors receive only the information needed to complete your wallet transaction. No other third-party sharing occurs outside of what is required by applicable law.

Active account data is retained while your account remains open. Transaction logs are kept for the period required under applicable financial record rules. After account closure, data is removed once the retention window passes.

Log in and go to Account Settings, then Privacy & Data, or contact support via live chat or email. Include your registered account detail so we can locate your record and process the request promptly.

Yes. All wallet transaction data is encrypted in transit and at rest. Access is restricted to the account verification and payment processing functions that require it — no broader internal access is permitted.

You have the right to access, correct, or request deletion of your data, subject to applicable local law and eligible regions. Contact our support team to exercise any of these rights and we will guide you through the process.